bet92 Privacy Policy – Your Data, Handled With Care

1. Introduction

This Privacy Policy describes how bet92 ("the Platform", "we", "us") collects, stores, uses and protects personal information when you use the bet92 website at bet92.onl or the bet92 mobile app available on Android and iOS. It applies to all registered players and to visitors who access the platform without creating an account.

By using bet92 — whether you are placing a cricket bet, playing a live casino game, depositing via JazzCash or simply browsing the sports markets — you acknowledge that your data will be handled in accordance with this policy. If you have questions about any section, our support team can be reached via the in-app messaging system or by email.

This policy should be read alongside our Terms and Conditions. Together they govern the full relationship between you and bet92.

2. Data We Collect

bet92 collects personal data in three main ways: directly from you when you register or interact with the platform, automatically through your use of the platform, and from third parties involved in operating the service.

We do not knowingly collect sensitive personal data beyond what is necessary for identity verification. Documents submitted for verification — such as a copy of your CNIC — are used solely for confirming your identity and are not retained longer than necessary for that purpose.

3. How We Use Your Data

The data bet92 collects is used for specific, legitimate purposes. We do not use your data for purposes that are incompatible with why it was collected. The main uses are:

• Operating your account: Processing your registration, login, deposits, withdrawals and bet placements in PKR. Without this data, the platform cannot function for you.
• Identity and age verification: Confirming that you are who you say you are, that you meet the 18+ age requirement, and that your payment methods are legitimately yours.
• Processing transactions: Sending and receiving funds via JazzCash, Easypaisa, Raast, bank transfer and other supported PKR payment channels. Transaction data is also used to produce your account statement and bonus calculations.
• Security and fraud prevention: Monitoring account activity for signs of unauthorised access, payment fraud, bonus abuse or other suspicious behaviour. Device and IP data is part of this monitoring process.
• Platform improvement: Usage data and aggregated analytics help us identify areas of the platform that need improvement, features that players use most, and performance issues that need resolving — particularly around app experience on mid-range Android devices common in Pakistan.
• Personalised communications: Sending relevant promotional offers, VIP programme updates, cashback notifications and PSL season bonus communications to your registered contact details. You can manage your communication preferences in account settings.
• Customer support: Using your account history and previous support interactions to resolve queries efficiently. Your support communications are retained for quality assurance purposes.
• Legal and compliance obligations: Maintaining records required for financial and regulatory compliance, and responding to lawful requests from authorities where applicable.

4. Sharing Your Data

bet92 does not sell your personal data. We share data only with third parties that help us operate the platform, and only to the extent necessary for the specific purpose. The categories of third party we may share data with are:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction data necessary to process your deposits and withdrawals. These processors handle your payment data under their own privacy and security frameworks.
• Identity verification services: Where automated identity checks are used, a third-party verification provider may process your submitted documents. These providers are contractually bound to handle your data securely and to use it only for verification purposes.
• Analytics and platform technology providers: Services that help us monitor platform performance, detect errors and analyse usage patterns receive aggregated or anonymised data. Where any identifiable data is shared with such providers, they operate under data processing agreements.
• Game content providers: Live casino game providers and fish game suppliers may receive session data necessary to operate the game you are playing. They do not receive your full account profile or payment details.
• Legal and regulatory authorities: bet92 will comply with lawful requests for data from relevant authorities. We will notify you of such a request unless prohibited from doing so by the terms of the request itself.

All third parties who handle personal data on behalf of bet92 are required to implement appropriate security measures and to use the data only for the purposes for which it was shared. We do not permit our service providers to use your data for their own unrelated purposes.

5. Payment Data and Financial Records

All transactions on bet92 are processed in PKR. When you add a payment method — whether a JazzCash wallet, an Easypaisa account, Raast ID or bank details — bet92 stores a reference to that payment method rather than your full account credentials. Full financial account numbers are transmitted to the relevant payment processor but are not stored in their entirety on bet92 systems.

Transaction records — including deposit amounts, withdrawal requests, bet stake amounts, winnings and bonus credits — are maintained as part of your account history. These records are available to you through the transaction history section of your account and are retained for the period described in the Data Retention section of this policy.

All payment data in transit between your device and bet92 servers, and between bet92 and payment processors, is encrypted. Payment processing security is also governed by the security frameworks of the payment providers involved.

6. Cookies and Tracking Technologies

The bet92 website uses cookies and similar tracking technologies. These are small files stored on your device that help the platform function correctly and allow us to understand how the site is being used. The types of cookies we use are:

• Strictly necessary cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and cookies that remember your language preference. These cannot be disabled without affecting your ability to use the platform.
• Functional cookies: Remember preferences you have set — such as notification settings and display preferences — so you do not have to reconfigure them each visit.
• Analytics cookies: Help us understand how players move through the platform, which pages or games they engage with most and where they encounter difficulties. This data is processed in aggregate and helps us improve the experience for all users.
• Security cookies: Used as part of our fraud detection and account security monitoring. These help identify unusual login patterns and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Note that disabling all cookies may affect the functionality of the bet92 website. The mobile app operates through native technology rather than browser cookies — app-specific tracking is governed by the device's operating system privacy settings.

7. Data Security

bet92 uses industry-standard security measures to protect personal data from unauthorised access, loss or misuse. These measures include:

• TLS encryption for all data transmitted between your device and bet92 servers.
• Encrypted storage for sensitive account data, verification documents and payment references.
• Access controls that limit internal access to personal data to staff with a specific operational need for it.
• Ongoing monitoring of systems for unusual access patterns or potential security incidents.
• Biometric login support in the mobile app as an additional layer of account security for players who choose to enable it.

No digital system can guarantee absolute security. In the unlikely event of a data breach affecting your personal information, bet92 will notify affected players promptly and take immediate steps to contain and remediate the incident.

You are responsible for keeping your own login credentials secure. Do not share your password. If you suspect your account has been accessed without your authorisation, contact support immediately through the in-app chat so your account can be secured.

8. Data Retention

Personal data is retained for as long as your bet92 account remains active. After account closure, data is retained for a further period as required for financial record-keeping, fraud prevention and legal compliance purposes. The standard retention periods for the main data categories are:

• Account and registration data: Retained for the life of the account and for up to five years after account closure for record-keeping purposes.
• Transaction records: Retained for up to five years from the date of the transaction, in line with standard financial record obligations.
• Identity verification documents: Retained for the period required to complete verification plus a legally required period after account closure. Documents are deleted or destroyed securely once the retention period expires.
• Support communications: Retained for up to two years from the date of the interaction for quality assurance and dispute resolution purposes.
• Usage and analytics data: Aggregated analytics data may be retained indefinitely in anonymised form. Identifiable usage data is deleted when it is no longer needed for operational improvement purposes.

When data reaches the end of its retention period, it is deleted or irreversibly anonymised on a scheduled basis. If you request account closure, the deletion process begins promptly while respecting the minimum legal retention requirements described above.

9. Your Data Rights

As a bet92 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team through the in-app messaging system or at [email protected]. We will respond within a reasonable timeframe.

• Access: You can request a copy of the personal data bet92 holds about you. This includes your account registration data, transaction history and any verification records.
• Correction: If personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Some fields can be updated directly in your account settings without a formal request.
• Deletion: You can request the deletion of your personal data. Where deletion is not possible due to legal retention requirements, we will inform you of the specific data that must be retained and why.
• Objection: You can object to the use of your data for marketing purposes at any time. You can also object to other processing activities where your interests outweigh our legitimate operational interests.
• Portability: You can request that your personal data be provided to you in a structured, machine-readable format where technically feasible.
• Restriction: In certain circumstances, you can request that we restrict the processing of your data — for example, while a correction request is being investigated.

Identity verification may be required before we action a data rights request, to confirm that the request is genuine and that we are disclosing or modifying data belonging to the correct person.

10. Minors and Age Restriction

bet92 does not knowingly collect personal data from individuals under the age of 18. The platform is strictly for adults only. If it comes to our attention — through verification checks or otherwise — that an account has been registered by someone under 18, the account will be closed immediately and any personal data collected will be deleted as quickly as possible in line with the relevant retention requirements.

If you are a parent or guardian and believe that a minor may have registered on bet92 using false information, please contact our support team immediately so the account can be investigated and closed.

11. Changes to This Policy

bet92 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable regulations, or improvements to our data practices. Material changes — those that significantly affect how your data is used or your rights in relation to it — will be communicated to registered players through the bet92 app or by email to your registered address before they take effect.

The "last updated" date at the top of this page reflects when the current version was published. Minor edits for clarity that do not change the substance of our data practices may be made without a formal notice. We recommend reviewing this page periodically, particularly if you are making a significant deposit or planning to request a withdrawal.

Continuing to use bet92 after a policy update is published constitutes acceptance of the updated terms. If you do not accept the changes, you should contact support to discuss closing your account.

12. Contact and Data Queries

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how your information is being handled, please contact us through one of the following channels:

• In-app support chat: Available within the bet92 app for all registered players. Fastest response for account-specific queries.
• Email: [email protected] — please note this is displayed as plain text and is not a clickable link. Copy and paste the address into your email client if needed.

When contacting us about a data-related matter, please include your registered email address and a clear description of your request or concern. We aim to respond to all privacy queries within a reasonable timeframe.